How long will it take to receive my order?
If you live in the Iberian Peninsula, your order will arrive within 72 business hours from the day after your purchase. If you live in an EU country other than Spain or Portugal, it may take about 7 business days.
What should I do if I haven’t received my order?
You can write to us at info@casaatlantica.es.
What if the product is not what I expected and I want to return it?
Contact us, explain the reason, and you will have 15 days to send the product back to us. You will need to cover the shipping costs.
What should I do if the product arrives damaged or incorrect?
Once the condition of the product has been verified through photos, CASA ATLANTICA will cover the return shipping costs. You will receive an email with a return label that you must attach to the return package.
How long will it take to receive my refund?
Your refund will be processed within 15 days.
Can I return only part of my order?
Yes, as long as the returned product is in its original packaging and in perfect condition.
How many days do I have to return my product?
You have a maximum of 15 days to return the product from the day you received it.
What condition must the product be in for a return?
The product must be returned in its original packaging and in the same condition as it was received. A used, damaged, or unpackaged product will not be accepted for return.
What does it mean if my order is marked as “pending”?
It means your product is being prepared for shipment..
What payment methods do you accept?
You can pay with a card (Visa or MasterCard) and bank transfer.
Where do you ship to?
We ship to Spain (mainland and Balearic Islands), Europe, the United States, and Canada.